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Support

Support, safety and warranty

Call BrewWizz if you want advice on running your PacWizz, or just want to chat about bubbles. We would be happy to talk to you.

Safety

Safety notices

Read these before you connect the PacWizz to a tank. Purging moves a lot of gas, and gas you cannot see or smell is the main hazard.

Warning: large CO₂ or N₂ releases can be extremely hazardous. Only purge with proper venting or extraction in place. CO₂ alarms should be fitted in every brewery.

Asphyxiation risk

Sudden releases of CO₂ or N₂ are extremely hazardous without extraction or ventilation. Gas that displaces the air can cause asphyxiation. A nitrogen to oxygen ratio is hazardous at 84 to 16%, and CO₂ is hazardous above 0.5% of breathable air.

Fit CO₂ alarms

CO₂ alarms should be fitted in every facility. When using CO₂ in enclosed areas, always make sure it can escape through properly installed vents and extraction.

Use the right relief valves

BrewWizz products are not pressure rated: they are classed as associated apparatus. Only connect them to brite or carbonation tanks fitted with 15 psi (under 1 bar) pressure relief valves.

Do not purge unattended overnight

The PacWizz is automated, but purging uses a large amount of CO₂ or N₂. Do not leave it purging tanks overnight.

Loud when venting

Venting reaches up to 100 dBA and the sudden release can startle. Ear protection is recommended when working close to the PacWizz.

Indoor use, rated conditions

Indoor use only, up to 2000 m altitude and 5 °C to 40 °C. Servicing should be done by the manufacturer or with help from a BrewWizz representative.

Warranty

1-year warranty on parts and labour

The PacWizz is modular: every part of it can be serviced by you. Faults outside the limitations of use below are covered either by replacement parts for you to install, or by a back-to-base warranty.

You can maintain BrewWizz automated products yourself as long as a CAT II double-insulated power supply is used. To stay safety compliant, use only power supplies from BrewWizz.

Not covered (limitations of use)

  • Dropping or mishandling
  • Over pressure
  • Improper connection to tanks
  • Damage from CIP or cleaning
  • Damage to cables or connections from being caught, stepped on or tripped over
  • Connecting equipment not made by the manufacturer
Returns

Sending a PacWizz back

  1. 1
    Email us first Contact [email protected] for shipping instructions before you send anything.
  2. 2
    Pack it like it arrived Re-package the product the same way it was received, so nothing is damaged in transit.
  3. 3
    Ship it Send it at your cost with your preferred courier, to the address shown.

All returns are inspected before any repairs begin. We may reject shipments that arrive in poor condition because of improper packaging.

Return to Allendale Electronics 41 Water Street Lockeport, Nova Scotia B0T 1L0, Canada Request shipping instructions
Trademarks

BrewWizz™, PacWizz™ and Wizz™ related to automated beverage products are registered and/or associated brand identification trademarks of Allendale Technologies Ltd. All BrewWizz products are distributed, manufactured, assembled and tested by Allendale Electronics Ltd, Lockeport, Nova Scotia, Canada.

Disclaimer

BrewWizz products are built to strict quality and build standards, in accordance with the appropriate safety standards. However, Allendale Technologies and all partners accept no responsibility for loss or damage of product regardless of usage, related or not to the use of BrewWizz products.